You can return the product you have purchased within 7 days from the day you receive it from the cargo, by applying to Sağlam Metal Online and filling out the return request form on the "My Account" page, under the following conditions.

 For purchases made with a 'Credit Card', the amount will be refunded to your credit card within 1-7 business days.

I want to return my product, which products can I return?

Returns must be made with the original box/packaging and invoice.

All standard accessories must be sent undamaged and in their original packaging.

Promotional and campaign products given as gifts must also be sent with their original packages.

Products that are prepared in line with the special requests or personal needs of the consumer, that are not suitable for return due to their nature, perishable products or that are likely to expire, cannot be returned.

The payment to be made for the returned products is the product price and the shipping cost you paid during the order creation is not refunded.

For orders placed with a gift card, only the cash payment amount will be refunded, and re-use will be activated if the gift card is still available.

SAĞLAM METAL San. and Tic. A.Ş.

For contact and questions: +90 (262) 658 12 90

E-Mail: online@saglammetal.com

Address: Cumhuriyet mah. İnönü Cad. No: 42 Şekerpınarı-Çayırova / Kocaeli

CONSUMER RIGHTS-RIGHT OF WITHDRAWAL-CANCELLATION RETURN CONDITIONS

GENERAL:

1. If you place an order through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.

3. The shipping charges, which are the product shipping cost, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the buyers may terminate the contract.

5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order, and with documents such as warranty certificate, user manual, if any.

6. If it becomes impossible to sell the purchased product, the seller has to notify the buyer in written within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.

IF PURCHASED PRODUCT IS NOT PAID:

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

8. The BUYER accepts and undertakes that the credit card information she/he has defined in the system during shopping is correct, and that she/he bears all legal and penal liability arising from the use of this credit card. In case the relevant bank or financial institution fails to pay the product price to the seller due to the unfair or unlawful use of the credit card of the buyer by unauthorized persons after the delivery of the product, it is obligatory to send the product to the seller within 3 days, provided that the buyer has delivered it. In this case, the shipping costs belong to the buyer. If the buyer does not send the product back, the product price is not charged to the credit card for any reason or the product price is returned to the credit card, the seller accepts and undertakes that the product price will be transferred to the bank accounts without any warning. Although the shopper is a card holder and/or has made a purchase with the consent of the card holder; In the event that the unauthorized use of the credit card procedure is applied, the seller has the right to file a make an allegation and demand material damage.

 Shopping; If it is carried out using the 3D secure system; The fact that the shopper has used his credit card as authorized and unauthorized will not be important for the seller and the sale transaction cannot be cancelled, the card holder cannot claim any material and/or moral damages from the seller; The seller will be relieved of his responsibility to the card holder after the goods are delivered to the address and person/institution during the shopping process.

IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNFORESEEN REASONS:

9. If the seller cannot deliver the product subject to the contract in due time due to force majeure or extraordinary circumstances such as weather conditions preventing transportation, interruption of transportation, the seller is obliged to notify the buyer of the situation. In this case, the buyer may use one of the rights to cancel the order, to replace the product subject to the contract with its equivalent, if any, or to postpone the delivery time until the obstacle is removed. In case the buyer cancels the order, the amount paid is paid to the buyer in cash and in full within 14 days. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but the deposit of this amount to the buyer's accounts after the return to the bank is entirely related to the bank transaction process. The buyer accepts in advance that it is not possible for the seller to intervene and take responsibility for possible delays. (Banks usually take up to three weeks to deposit the refund into buyer accounts.)

BUYER'S OBLIGATION TO CHECK THE PRODUCT:

10. The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The buyer is responsible for checking the product as soon as she/he receives it, not accepting the product when she/he sees a problem with the product due to the cargo, and keeping a report to the cargo company official. Otherwise, the seller will not accept responsibility. The buyer must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

11. Buyer; Within 14 (fourteen) days from the date of delivery to the person/organization at the address indicated by the product purchased, provided that the seller is notified via the contact information below, he/she can use his right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason.

12. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:

SAĞLAM METAL San. and Tic. A.Ş.

For contact and questions: +90 (262) 658 12 90

E-Mail: online@saglammetal.com

Address: Cumhuriyet mah. İnönü Cad. No: 42 Şekerpınarı-Çayırova / Kocaeli

DURATION OF THE RIGHT OF WITHDRAWAL:

13. The period of the right of withdrawal starts from the day the contract is concluded in contracts related to the performance of service. In contracts for the delivery of goods, it starts on the day the consumer or the third party determined by the consumer receives the goods. Before the expiry of the right of withdrawal, it cannot be used in service contracts where the performance of the service has started with the approval of the consumer.

14. Costs arising from the use of the right of withdrawal belong to the seller. However, due to the right of withdrawal, the shipping cost of the returned product will be covered by the buyer in international orders. Regardless of domestic and international sales, the seller does not refund the shipping fee charged to the buyer when selling the product.

15. In order to exercise the right of withdrawal, a written notice must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the limits of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.

EXERCISE OF RIGHT OF WITHDRAWAL:

16. The invoice of the product delivered to the third person or the buyer, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of the institutions cannot be completed unless the return invoice is issued.) In case the invoice is not sent to the seller with the product or at the latest within 5 days from the delivery of the product; The seller has the right not to accept the return process and, if the product has been returned, to send it back to the buyer with a counter payment.

17. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging and standard accessories, if any.

RETURN CONDITIONS:

18. The seller is obliged to return the total price and the documents that put the buyer under debt to the buyer within 10 days at the latest from the receipt of the withdrawal notification and to return the accept goods within 20 days.

19. If there is a decrease in the value of the goods due to the buyer's fault or if the return becomes impossible, the buyer is obliged to compensate the seller for the damages. However, the buyer is not responsible for changes and distortions caused by the proper use of the goods or products during the right of withdrawal period.

20. If the campaign limit amount organized by the seller is lower due to the exercise of the right of withdrawal, the discount amount used within the campaign will be canceled.

DEFAULT AND LEGAL CONSEQUENCES

23. The buyer accepts, declares and undertakes that he will pay interest and be liable to the bank within the framework of the credit card agreement between the card holder bank and the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the buyer, and in any case, if the buyer defaults due to his/hers debt, the buyer accepts that he will pay the loss and damage suffered by the seller due to the delayed performance of the debt.

PAYMENT AND DELIVERY

24. You can make a bank transfer or EFT (electronic fund transfer) to any of our bank accounts (TL).

25. With your credit cards on our website, you can take advantage of online single payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.