Help Sections

I want to cancel my order that has not been shipped.

If the products in your order are still in the supply stage, you can cancel your order online. You can cancel your entire order by clicking the "Cancel Order" button on your Order Tracking page.

What are the return conditions?

For the products to be returned, it is the most important criterion to send official documents such as invoices with the product.

I have cancelled my order/product, when and how will I get the product price back?

When you complete the cancellation process, information about the canceled products will be sent to your e-mail address at the same time.

If the payment method is “Credit Card” and your preference is “Money Refund”; your payment will be made online immediately to your credit card and you will be informed by e-mail.

If the payment method is “Money Transfer/EFT” and your preference is “Refund”; Your money will be refunded to your IBAN account within 1 business day. If there is no registered IBAN information, click to register.

I can't cancel my order/product, why?

If you see the cancellation option as a shadow and cannot click on it, cancellation cannot be made anymore because this product has been delivered to cargo for shipping to your address.

I canceled my order, but I want activated it again.

When your order is canceled, the amount you have paid is refunded to your credit card or account online, so your canceled order cannot be reactivated. You can reorder online if you wish.

My refund is made in installments.

In installment credit card purchase refunds, the entire amount is paid to the bank of the credit card you own in one go. After this stage, the bank deposits and withdraws this amount to your credit card in the amount of installments each month (reflected as + and - on the statement). This process continues for months until the number of installments. If you have paid the first or second installment or more before the refund, the last first and second installment will be deposited into your account, but as with the others, you do not both deposit and withdraw these amounts, only the amount equal to the statement + installment amount is deposited. You can see these amounts as + Balance on your credit card statement for the month you will pay.

I can't see the refund in my account.

Your refund is automatically made to the credit card or bank account you used for your shopping, as soon as your refund is approved. As soon as we make the return transaction to your bank, a receipt showing the transaction details is sent to the e-mail address defined in your account. If you have received the e-mail containing this receipt, it means that the refund payment has been made to your bank by us. The reflection time of the refund process in your bank or card account may vary according to the transaction process of your bank. If the money still does not appear in your account after receiving the receipt, apply to your bank with the receipt.